Refund policy

We want you to love what you receive! Please read our return and refund policy carefully before making a purchase.

🔁 Returns

We only accept returns for items that meet the following criteria:

• The item arrived damaged, defective, or incorrect.
• You contact us within 1-3 days of receiving the item.
• The item is unused, in its original packaging, and in the same condition you received it.

🛑 We do not accept returns for:

• Change of mind.
• Items on sale or clearance.
• Personalized or made-to-order items (if applicable).
• Products that have been used, worn, or altered.

💵 Refunds

If your return is approved:

• A full or partial refund will be processed to your original method of payment (or store credit, if preferred).
• Refunds may take 3–10 business days to appear, depending on your bank or payment provider.
• In some cases, we may offer a replacement instead of a refund.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
• We recommend using a tracked shipping service as we cannot guarantee receipt of returned parcels.

📸 Reporting an Issue

To request a return or refund, please email us at poppyhues@gmail.com / or whatsapp us at +601161614756 with:

• Your order number
• Description of the issue
• Clear photos of the item and packaging (if damaged)

We’ll respond as soon as possible.

❗ Note

All items are checked before shipping, but as some products are handmade or fragile, minor imperfections may occur. These are not considered defects unless they affect the function or integrity of the item.