Terms of service

Welcome to Poppy Hues! These Terms of Service govern your use of our website, hosted on Shopify, and the purchase of our products.

By accessing or using any part of this website, you agree to be bound by these terms. If you do not agree to all the terms and conditions, please do not use our site.

1. General Information

This store is operated by Poppy Hues. Throughout the site, the terms “we”, “us” and “our” refer to Poppy Hues team.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.

2. Online Store Terms

  • You must be at least the age of majority in your country or have the consent of a guardian to use this site.
  • You may not use our products for any illegal or unauthorized purpose.
  • We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information

  • We offer a curated mix of handmade and sourced products, each selected with care to reflect our brand aesthetic.
  • Handmade items may feature slight variations in colour, shape, or size, which are part of their unique character.
  • Sourced (non-handmade) items are carefully chosen from trusted suppliers to ensure quality and consistency.
  • We make every effort to display product colours and details accurately, but please note that actual colours may vary slightly due to screen settings.

4. Pricing & Payments

  • All prices are listed in (MYR / RM).
  • We reserve the right to change product prices at any time without prior notice.
  • Payments are processed securely through Shopify’s checkout system. We accept Visa, Mastercard, FPX, and other supported methods.

5. Shipping & Delivery

  • Orders are processed within 1–3 business days.
  • Shipping is available within Malaysia & Internationally.
  • We are not responsible for delays caused by the shipping provider or customs.
  • Once shipped, tracking numbers will be provided.

6. Returns & Refunds

  • Due to the nature of our products, all sales are final, unless the item arrives damaged or incorrect.
  • Please contact us within 3 days of receiving your item for any issues.
  • We may require a photo for damaged goods to process a replacement or refund.

7.  Third-Party Services

Certain services on this site (e.g. payment gateways) are provided by third parties. We are not responsible for any issues or errors that arise from these services.

8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

9. Limitation of Liability

We are not liable for any damages or losses resulting from your use of our website or products. Use of our site and services is at your own risk.

10. Contact Information

If you have any questions about these Terms of Service, you can contact us at:

📧 poppyhueskl@gmail.com

📍 KW34, Kasturi Walk, Central Market Kuala Lumpur

📱 +601161614756

Our you may find us through our social media,

Instagram: @poppyhueskl

Tiktok: @poppyhueskl